New Features
The latest features and improvements in FullSession.
Talk to User: live chat, with the session behind it
New · August 22, 2026
Talk to User adds a live chat widget to your site and an inbox to answer it from — no second script to install, since it's drawn by the FullSession tracker you already have.
Chat with visitors in real time; replies land without a refresh on either side
Every conversation links to the visitor's session recording — watch what they were doing when they wrote, instead of asking them to describe it
Match your brand: logo, header title, accent and text colours, launcher corner, with a live preview
Control where it appears with show/hide page rules, and when, with office hours in your timezone
Optionally offer an AI assistant backed by your own MCP server — visitors can ask for a person at any time
Open Talk to User · Read the docs
Suggest Rules: AI-powered masking suggestions
New · August 20, 2026
The new Suggest Rules button on Settings → Privacy Rules → Element recording rules helps Owners and Admins discover which page elements may contain PII, without having to inspect the DOM manually.
Select a set of already-recorded sessions, start an analysis run, and the agent scans DOM snapshots to find elements likely to hold sensitive data — names, email addresses, phone numbers, addresses, payment card data, and more. When the scan finishes, each proposed rule is listed with its suggested CSS selector, recommended action (mask or exclude), detected PII type, confidence level, and redacted evidence. Raw PII is never displayed. Accept, edit, or dismiss each suggestion individually, or use bulk Accept all / Dismiss all. Accepted suggestions become real element recording rules applied to new sessions going forward.
Charts: manage your chart library in one place
New · July 30, 2026
The new Charts page gives you a centralized library for building and managing reusable chart cards, independent of any specific dashboard:
Browse and search all your charts in one paginated list
Start from a chart template or build from scratch — using the same builder as Dashboards
Edit a chart once and the update is reflected on every dashboard it appears in
Delete charts with a confirmation that warns you of any dashboards affected
Conversion heatmap: funnel metrics per element
New · July 29, 2026
Heatmaps can now be linked to a funnel. When a funnel is attached, the Top Elements report gains three per-element columns:
Funnel finished — how many sessions that interacted with this element completed the funnel
Funnel total — total sessions that interacted with this element
Funnel conversion rate — the share that went on to finish the funnel
This lets you answer "which elements on this page are most associated with users completing my checkout (or onboarding, or sign-up) flow?" — directly from the heatmap, without any cross-referencing. Set the funnel when creating or editing a heatmap.
Meet the FullSession AI Assistant
New · July 20, 2026
Get instant answers about FullSession without leaving the app. The new AI assistant is backed by our product documentation and can:
Explain features and concepts
Guide you step by step through workflows
Troubleshoot installation and tracking issues
Recommend best practices for your setup
Open it any time from Documentation in the sidebar and ask in plain language — every answer links to the related documentation pages.
Ask the AI assistant · Browse the documentation
Dashboards: your metrics, your layout
New · May 17, 2026
The new Dashboards page lets you build fully customizable dashboards on top of your session data:
Start from prebuilt, role-based templates or an empty canvas
Combine metric, time-series, breakdown, pages and session cards
Filter every card by segment, date range and device
Drill down from any number straight into the sessions behind it
Last updated
Was this helpful?