> For the complete documentation index, see [llms.txt](https://docs.fullsession.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fullsession.io/integrations/integrating-fullsession-with-intercom.md). # Integrating FullSession with Intercom This article describes the steps needed to integrate FullSession with Intercom, allowing you to connect customer conversations with session recordings and enhance your support with FullSession insight ### What You Can Do with This Integration * Watch session recordings — View all FullSession recordings for any contact directly in their Intercom profile * Unified customer view — Intercom contacts and FullSession visitors are automatically matched as a single entity * Smart filtering — Query and segment contacts based on FullSession activity (e.g., "contacts with sessions in the last 24 hours" or "contacts with 3+ sessions") * Frustration detection — See rage clicks, dead clicks, and other frustration events directly in the contact profile *** ### How to Install #### Step 1: Navigate to the Integrations page Go to Settings → Integrations in your FullSession dashboard. *** #### Step 2: Click Install Find the Intercom integration and click Install.
*** #### Step 3: Select your site and connect Choose the site you want to connect with Intercom, then click Connect with Intercom.
*** #### Step 4: Authorize access Log into your Intercom account and authorize the FullSession app to access your workspace.
*** #### Step 5: Confirm the connection You'll be redirected back to the integrations page. Your site is now connected to Intercom.
*** ### Important Note To enable unified contact insights, make sure the email used for the Intercom visitor is the same email used for the FullSession visitor. This allows FullSession to correctly match users across both platforms. *** ### Features #### Unified Contact Insights & Session Recordings View all FullSession recordings linked to a contact directly within Intercom, and access the Intercom profile of any visitor from FullSession. Understand exactly what each user experienced before reaching out for support, with a complete view of their journey.
### Smart Contact Filtering Query and filter your Intercom contacts based on FullSession activity: * Sessions in last 24 hours — Target recently active users * More than 3 sessions — Identify power users * Frustration events detected — Find users who need help
#### Frustration Event Detection See frustration signals directly in the Intercom contact profile: * Rage clicks — User clicked rapidly in frustration * Dead clicks — User clicked on non-responsive elements * Error clicks — User actions that triggered errors